ClipMarts

Ticket to Resolution

Support ticket workflow from creation to customer satisfaction

$9Starter SkillFor specialists, founders, and lean teams

What is Ticket to Resolution?

Support ticket workflow from creation to resolution. Auto-categorization, priority assignment, agent routing, response drafting, escalation, and satisfaction survey.

Setup Time

3 min

Difficulty

Beginner

Works With
paperclipclaude-code

What's Included

  • workflow.yaml
  • stages/categorization.md
  • stages/routing.md
  • stages/resolution.md
  • templates/response-templates.md
  • templates/satisfaction-survey.md
  • README.md

Preview

workflow.yaml
# workflow.yaml
name: ticket-to-resolution
description: Support ticket from creation to resolution

stages:
  - id: intake
    trigger: ticket.created
    actions:
      - auto-categorize
      - assign-priority
      - check-known-issues

  - id: route
    trigger: ticket.categorized
    actions:
      - match-to-agent
      - draft-initial-response
      - set-sla-timer

  - id: resolve
    trigger: agent.assigned
    actions:
      - investigate-issue
      - draft-resolution
      - apply-fix

  - id: close
    trigger: resolution.confirmed
    actions:
      - send-satisfaction-survey
      - update-knowledge-base
      - close-ticket

Installation Guide

terminal
$ paperclipai skill import --from ./ticket-to-resolution/
Skill imported successfully.

One command to import — then assign to any agent in your company.

Option A: CLI (recommended)

1

Download and extract the ZIP

unzip ticket-to-resolution.zip
2

Import the skill

paperclipai skill import --from ./ticket-to-resolution/
3

Assign to an agent

# Via CLI:
paperclipai agent update <agent-name> --add-skill ticket-to-resolution

# Or in the dashboard:
# Agents → [agent name] → Skills → Add "Ticket to Resolution"

Option B: Dashboard UI

1

Open Skills page

Navigate to Skills → Import Skill

2

Upload the product folder

From the extracted ZIP, upload the ticket-to-resolution/ directory containing SKILL.md.

3

Assign to agents

Go to Agents → [agent] → Skills and add "Ticket to Resolution" from the list.

Share
Files included7
Setup time3 min
Difficultybeginner

Tags

workflowsupportticketscustomer-successhelpdesk

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