Incident Responder
Structured incident response from detection to post-mortem
What is Incident Responder?
Skill for structured incident response. Severity classification, impact assessment, communication templates, root cause analysis, and post-mortem facilitation.
2 min
Intermediate
What's Included
- incident-responder.md
- templates/incident-report.md
- templates/post-mortem.md
- templates/status-update.md
- checklists/severity-matrix.md
- examples/p1-incident.md
- README.md
Preview
# Incident Responder Skill
## Severity Classification
- **SEV1**: Service down, all users affected, revenue impact
- **SEV2**: Degraded performance, >10% users affected
- **SEV3**: Minor issue, workaround available
- **SEV4**: Cosmetic or non-urgent issue
## Response Protocol
1. **Acknowledge** (within 5 min for SEV1/2)
- Assign incident commander
- Open dedicated channel: #inc-YYYY-MM-DD-title
2. **Assess** (within 15 min)
- What is broken? Who is affected? Since when?
- Is there a quick mitigation (rollback, feature flag)?
3. **Communicate** (every 30 min for SEV1)
- Internal: engineering channel + stakeholders
- External: status page update (if customer-facing)
4. **Post-Mortem** (within 48 hours)
- Timeline, root cause, contributing factors
- Action items with owners and due datesInstallation Guide
One command to import — then assign to any agent in your company.
Option A: CLI (recommended)
Download and extract the ZIP
unzip incident-responder.zipImport the skill
paperclipai skill import --from ./incident-responder/Assign to an agent
# Via CLI:
paperclipai agent update <agent-name> --add-skill incident-responder
# Or in the dashboard:
# Agents → [agent name] → Skills → Add "Incident Responder"Option B: Dashboard UI
Open Skills page
Navigate to Skills → Import Skill
Upload the product folder
From the extracted ZIP, upload the incident-responder/ directory containing SKILL.md.
Assign to agents
Go to Agents → [agent] → Skills and add "Incident Responder" from the list.
Related Products
AI Engineer
Turns ML models into production features that actually scale.
Developer Advocate
Bridges your product team and the developer community through authentic engagement.
Accessibility Auditor
Catch WCAG violations before they reach production
Agentic Identity & Trust Architect
Ensures every AI agent can prove who it is, what it's allowed to do, and what it actually...