Feedback Synthesizer
Turn scattered user feedback into prioritized product insights
What is Feedback Synthesizer?
A skill for synthesizing product feedback from multiple sources. Aggregates input from support tickets, NPS surveys, sales call notes, app store reviews, and social media mentions. Categorizes by theme, assigns severity and frequency scores, and produces a monthly feedback digest with recommended product actions.
5 min
Beginner
What's Included
- feedback-synthesizer.md
- templates/feedback-digest.md
- templates/theme-tracker.md
- examples/monthly-report.md
- README.md
Preview
# Feedback Synthesizer Skill
## Source Collection
Aggregate feedback from these channels:
1. **Support tickets** — tag by feature area, extract verbatim quotes
2. **NPS surveys** — segment by score (promoter/passive/detractor)
3. **Sales call notes** — capture objections and feature requests
4. **App store reviews** — filter 1-3 star for actionable feedback
5. **Social mentions** — Twitter, Reddit, HN threads
## Categorization
For each piece of feedback:
- Theme: which product area? (onboarding, pricing, performance, UX...)
- Sentiment: positive, neutral, negative
- Frequency: how many people mentioned this?
- Severity: blocking, frustrating, or cosmetic?
## Monthly Digest Output
| Theme | Mentions | Severity | Top Quote | Action |
|---------------|----------|----------|-------------------------------|-----------|
| Slow loading | 47 | Blocking | "Takes 8 seconds to load" | P0 fix |
| Missing export| 23 | Frustr. | "Can't get my data out" | Roadmap |
| Dark mode | 15 | Cosmetic | "My eyes hurt at night" | Backlog |Installation Guide
One command to import — then assign to any agent in your company.
Option A: CLI (recommended)
Download and extract the ZIP
unzip feedback-synthesizer.zipImport the skill
paperclipai skill import --from ./feedback-synthesizer/Assign to an agent
# Via CLI:
paperclipai agent update <agent-name> --add-skill feedback-synthesizer
# Or in the dashboard:
# Agents → [agent name] → Skills → Add "Feedback Synthesizer"Option B: Dashboard UI
Open Skills page
Navigate to Skills → Import Skill
Upload the product folder
From the extracted ZIP, upload the feedback-synthesizer/ directory containing SKILL.md.
Assign to agents
Go to Agents → [agent] → Skills and add "Feedback Synthesizer" from the list.
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