Customer Health Scorer
Score customer health from usage, tickets, and engagement signals
What is Customer Health Scorer?
Skill for scoring customer health using product usage, support tickets, NPS responses, and engagement metrics. Outputs risk tier and recommended actions.
2 min
Intermediate
What's Included
- customer-health-scorer.md
- templates/health-scorecard.md
- templates/intervention-playbook.md
- examples/healthy-customer.md
- examples/at-risk-customer.md
- config/scoring-weights.yaml
- README.md
Preview
# Customer Health Scorer Skill
## Health Score Components (weighted)
| Signal | Weight | Data Source |
|--------|--------|-------------|
| Product usage (DAU/MAU) | 30% | Analytics |
| Support ticket volume | 20% | Helpdesk |
| NPS / CSAT score | 15% | Surveys |
| Feature adoption | 15% | Analytics |
| Contract value trend | 10% | CRM |
| Executive engagement | 10% | CRM |
## Risk Tiers
- **Healthy** (80-100): Expand opportunities
- **Stable** (60-79): Monitor, nurture relationship
- **At Risk** (40-59): Proactive outreach, QBR
- **Critical** (0-39): Executive escalation, save plan
## Recommended Actions per Tier
- Critical: Schedule exec sponsor call within 48h
- At Risk: Send personalized value report, offer training
- Stable: Share product updates, request referral
- Healthy: Propose upsell, invite to beta programsInstallation Guide
One command to import — then assign to any agent in your company.
Option A: CLI (recommended)
Download and extract the ZIP
unzip customer-health-scorer.zipImport the skill
paperclipai skill import --from ./customer-health-scorer/Assign to an agent
# Via CLI:
paperclipai agent update <agent-name> --add-skill customer-health-scorer
# Or in the dashboard:
# Agents → [agent name] → Skills → Add "Customer Health Scorer"Option B: Dashboard UI
Open Skills page
Navigate to Skills → Import Skill
Upload the product folder
From the extracted ZIP, upload the customer-health-scorer/ directory containing SKILL.md.
Assign to agents
Go to Agents → [agent] → Skills and add "Customer Health Scorer" from the list.
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